If you find yourself without your activation details, there are several self-service and support-assisted methods to get back up and running:
: For direct licensing assistance, you can email the software licensing team at license@quest.com. They generally respond to inquiries within 24 hours. ApexSQL Recover Licensing Basics
: ApexSQL Recover is licensed per SQL Server instance. A single license covers one computer with a SQL Server instance installed. apexsql recover activation key
: Some license keys are tied to a specific machine name. If you have renamed your server, you may need a new key generated by the licensing team.
: ApexSQL provides a specific resend keys form for users who have lost their activation keys. If submitted during business hours, the sales team typically responds in less than an hour. If you find yourself without your activation details,
If your key isn't working after retrieval, consider these common hurdles:
: Within the My Assets page on the portal, use the Retrieve Key tab to download your existing license keys. Note that if you are not the primary license user, you may need to request access from your organization’s group administrator. A single license covers one computer with a
: You typically do not need a new key for minor upgrades; your existing key remains valid as long as you have an active maintenance subscription.