Fixed | Copc Updated

To reflect the integration of technology, several core terms have been updated to be more inclusive of AI:

For leaders in the CX space, this update is positioned not just as a set of rules, but as an . By implementing these standards early, organizations can deploy AI confidently with established governance, potentially gaining a competitive edge over those still managing technology and people separately. COPC Standards: A Performance Management System copc updated

: Replaces "KCR Job" to expand the scope to technology-led activities. To reflect the integration of technology, several core