Re-open HiSuite and try the System Recovery or Update or Downgrade process. Advanced Tip: Matching the OS Version
Ensure you have copied the full http://.../full/update_full_base.zip (and corresponding Cust/Preload) links. group+version+not+match+hisuite+proxy+link
You are trying to flash firmware meant for a different regional variant (e.g., trying to put Chinese firmware on a European "L29" model).
Many users forget to check the box in HiSuite Proxy. Re-open HiSuite and try the System Recovery or
If you are downgrading from EMUI 12 to EMUI 11 (or 11 to 10), the "Group" changes significantly. Ensure you are using a version of HiSuite (the desktop app) that is compatible with the Proxy. Many experts recommend for the best success rate with the Proxy tool, as newer versions have stricter group verification. Summary Checklist Model/Region: Matches your phone?
Do you have the and build version of your device so I can help you find the exact matching links? Many users forget to check the box in HiSuite Proxy