Restart the laptop and select the USB drive as the primary boot device.
Used to identify the device series (e.g., WA985UA#ABA).
Type HPBQ138.exe at the command prompt to launch the utility interface.
These tools are technically HP proprietary property and are intended for authorized service centers.
Since this is a legacy tool, it cannot run directly within modern versions of Windows. Technicians typically follow these steps:
After entering the required data from the laptop's original labels, the information is saved to the EEPROM, and the error disappears. Important Safety Warning