Ensure is checked and the time zone is correct. Even a five-minute discrepancy can cause the Web Filter to show as "not activated." 6. Update to the Latest Version
How to Fix "Kerio Control Web Filter is Not Activated, Categorization is Disabled"
Ensure that both the "Kerio Control" license and the "Web Filter" module are not expired. If your Software Maintenance Agreement (SMA) has lapsed, the categorization servers will refuse the connection from your appliance. Ensure is checked and the time zone is correct
By following these steps, you should see the status change to and your categorization rules will resume functioning immediately.
If this fails, you may need to clear the cache via the console by deleting the contents of the /var/winroute/webfilter/ directory (advanced users only). 4. Firewall Rules and Port Access If your Software Maintenance Agreement (SMA) has lapsed,
Go to Status > System Health and use the Debug or Ping tool (or SSH into the box). Try to ping google.com or ://kerio.com .
Here is a comprehensive guide to troubleshooting and fixing this issue. 1. Verify License Status and Maintenance Wait 30 seconds
GFI/Kerio frequently updates the URLs used for categorization and licensing. If you are running a very old version of Kerio Control, it may be trying to contact a retired server. Go to .
Sometimes the local database or cache becomes corrupted, leading the system to believe the service is inactive. Navigate to . Uncheck Enable Kerio Control Web Filter . Click Apply . Wait 30 seconds, re-check the box, and click Apply again.
Are you seeing any specific in the Kerio Control Error Log when you try to enable the filter?