Never trust a screenshot or a notification from the sender’s phone. Always log into your own Nequi app to confirm the money has actually arrived in your balance.

If you use a "glitch" app to manage your own money, the developers may have backdoors to drain your actual balance. How to Safely Use Nequi

Scammers often claim a "glitch" in the official app is preventing the balance from updating immediately, pressuring the seller to hand over goods before verifying the funds in their own official app.

To ensure your money and data stay safe, always use the official platforms:

Using unauthorized software violates Nequi’s terms of service and can lead to your account being permanently blocked.

If you are experiencing actual technical issues with the official app, contact their verified support channels through the official Nequi website rather than searching for third-party "fixes". Nequi Colombia - Apps on Google Play

Download only from the Google Play Store . Official iOS App: Download from the Apple App Store.

Downloading any APK labeled as a "glitch" or "mod" version from unofficial sites exposes your phone to viruses and data theft. Why You Should Avoid Unofficial APKs