Osticket Plugins |link| Here

In a busy support environment, things can get messy. Who changed the priority of that ticket? Who deleted that internal note?

Adds a layer of security (like Google Authenticator) to the agent login process, preventing unauthorized access even if a password is leaked. 6. Custom CSS & Theme Plugins

Before upgrading osTicket to a new version, check if your essential plugins are compatible. osticket plugins

Always back up your database and files before installing a new community plugin. Final Thoughts

The Auth::LDAP plugin allows agents and clients to log in using their existing Active Directory credentials. 3. Audit Trail In a busy support environment, things can get messy

Sends a notification to a specific Slack or Teams channel the moment a new ticket is created or updated. This ensures lightning-fast response times. 5. Multi-Factor Authentication (MFA)

Automate repetitive tasks like ticket routing or notifications. Adds a layer of security (like Google Authenticator)

Don't install plugins you don't need. Every active plugin adds a small amount of overhead to your server.

Improve the interface for both agents and customers. Essential Official osTicket Plugins

Once installed, click on the plugin name to configure its settings, then select it in the list and click "Enable." Best Practices for Managing Plugins