Find the or Serial Number (S/N) on the sticker at the bottom of the unit.
Open the mobile app used with your system (often XMEye , TSeye , or a proprietary Traice app). Navigate to . traice dvr password reset upd
Use the "SuperPassword" desktop app. Input the date shown on the DVR. Find the or Serial Number (S/N) on the
Most modern Traice DVRs (post-2023 firmware) feature a self-service recovery option built into the login interface. Use the "SuperPassword" desktop app
If software methods fail, you may need to physically reset the motherboard. Power off the DVR and unscrew the outer casing. Locate the CMOS battery (the silver coin-shaped battery).
Traice systems often use the or CCTV Password Decryptors . Common algorithms for Traice/XMEye boards:
Email a photo of this sticker to Traice official support or your local vendor. They will provide a one-time valid for 24 hours. Preventing Future Lockouts Once you’re back in, immediately: Set a Security Question . Link a Recovery Email .