Choosing between Manual, Ratio (fixed lines per agent), or Adapt (predictive).
The "Full" version is a comprehensive, 400+ page document available for purchase. This version includes high-resolution screenshots, step-by-step tutorials, and advanced troubleshooting. 🛠️ Key Sections of the Manager Manual Vicidial Manager Manual Pdf
Before launching a massive predictive campaign, make sure your settings are correct by making a few manual calls. Choosing between Manual, Ratio (fixed lines per agent),
To stay compliant with regulations (like the FTC in the US), ensure your "Dropped Call" percentage stays below 3%. Choosing between Manual
Customizing the "hang-up" buttons (e.g., Interested, Not Interested, Do Not Call). 💡 Best Practices for Managers
Mapping CSV or TXT files to the VICIdial database.
The "Wallboard" showing who is on a call, who is waiting, and who is on break.